🔁 Return, Exchange & Refund Policy – INSANE OUTFIT

We want you to love what you wear. If something isn’t right, we’re here to help.

❌ Cancellation Policy

• Orders can be cancelled only before shipment
• Once shipped, orders cannot be cancelled

🔄 Return & Exchange Policy

• Returns/Exchanges are available on select items only
• Return window: 3 days from delivery
• Product eligibility is mentioned on each product page
• Policy may change without prior notice

📦 Pickup Note:

• If reverse pickup is unavailable at your location, you will need to self-ship the product

💰 Charges:

• Return/Exchange shipping charges may apply depending on the case

⚠️ Important Return Conditions

To be eligible for return/exchange:

• Items must be unused, unwashed, and in original condition
• Original tags, packaging & invoice must be intact
• Items without tags will not be accepted
• Customized products are non-returnable
• Request must be raised within the valid return period

🚫 Non-Returnable Items

• Customized / personalized products
• Items purchased during sale / clearance / offers
• Used, damaged, or washed items

💳 Refund Policy

• Refunds are initiated only after product inspection & approval
• Once approved, refund will be processed to the original payment method
• Refund processing time: 5–7 working days

💡 Additional Refund Notes:

• Prepaid Orders:
• Refund will be credited to the original payment source (UPI / Card / Net Banking)
• COD Orders:
• Refund will be issued via bank transfer / UPI (customer details required)
• Shipping Charges:
• Shipping fees (if any) are non-refundable
• Partial Refunds:
• May be applicable if item is returned in improper condition
• Delayed Refunds:
• If you haven’t received your refund after 7 days, please contact support

📩 Need Help?

For return, exchange, or refund queries, contact us.